Refund policy

Returns & Refunds Policy

We want you to feel confident when purchasing from us

Due to the nature of our products, we do not accept returns for change of mind.

Change of Mind

As our remedies are liquid ingestible products, we are unable to accept returns or exchanges once items have been dispatched.

Please choose carefully and reach out prior to purchase if you are unsure which remedy is best suited to your horse.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty, or you have received the wrong product, please contact us within 2 days of delivery at:
info@theequineapothecary.com.au

Include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once assessed, we will arrange a replacement or refund where appropriate.

Refunds (if applicable)

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Additional Information

We do not accept returns on opened or used products
We do not accept returns on sale items
Shipping costs are non-refundable unless the item is faulty or incorrect

Need Help Choosing?

If you're unsure which remedy is right for your horse, we recommend reaching out before purchasing.

We offer:

A complimentary 5-minute chat
Customised remedies with a personal consultation